Friends of Padre Steve’s World,
I’m traveling to Houston today by air. Truthfully I have never been much a fan of flying. When I was younger I actually had a big fear of crashing, but after flying all around Iraq in all sorts of military aircraft, and occasionally getting shot at, the issue of crashing is the least of my concerns, notwithstanding the fact that two years after Judy and I had flown back from our tour in Germany on December 28th 1986 on it that the Pan Am 747 Maid of the Seas was blown up over Lockerbie Scotland.
When I was a kid flying was an adventure, it was something special, and the airlines were doing their best to give good customer service, even in coach, because they wanted to eliminate their competition, which was then America’s vast passenger rail system. Truthfully, I loved going across country by train. Yes, it took more time, but it was relaxing and you could see so much of this beautiful country.
But today, air travel for the most part is not to be enjoyed, and much of that is due to the way the airlines, the airports, and airport security treat you. The recent public relations fiascos involving U.S. flagged air carriers which included the outright abuse of customers showed this in all its ugliness. As far as airport security, I cannot tell you how many bad experiences I have had even in uniform. Honestly I don’t mind flying, once I get aboard airlines like Lufthansa, British Air, KLM, or Air France. I dread flying on United, pretty much abhor American, and approach Delta with trepidation.
As far as travel in the continental United States I prefer Southwest Airlines. First, since I have been in the military for almost 36 years I am used to the cattle car experience. I don’t mind not having assigned seating. Likewise, I have never had a bad experience on that airline, the customer service I have had has always been awesome. Two years ago I was flying to Houston for the same purpose that I am today. I was booked on Southwest and flew the first leg from Norfolk to Baltimore. I arrived at Baltimore and went to grab a beer while waiting for my flight to Houston when I discovered that I didn’t have my wallet. Some gentleman bought my beer as I dashed back to the gate. The gate agent sent people back into the aircraft to find my wallet and it wasn’t aboard. They contacted Norfolk as I made my way to the gate when my next flight was to depart. I told the gate agent there what was happening and he already had the answer. My wallet had been found by the Norfolk gate agents and they had already made arrangements to get me back to Norfolk, pick up my wallet and fly to Houston through Orlando, all at no extra cost. That is customer service. They went the extra mile to make things right even though they had done nothing wrong. I will never forget that.
So anyway, until tomorrow, please, if you fly… fly the friendly skies.